Privacy Policy

1. Who we are

GrabYourClaw is a hosted platform by Ordinity that helps users deploy and operate Telegram AI assistants. If you have privacy questions, contact us at vaibhav@ordinity.com.

2. Information we collect

We may collect the following categories of data when you use GrabYourClaw:

• Account data, such as name, email address, and authentication identifiers.
• Billing and subscription data, including plan, payment status, and transaction references.
• Service configuration data, such as Telegram bot token and instance settings.
• Usage and operational data, including logs, API usage metrics, and error diagnostics.
• Support data that you voluntarily share with us in emails or support requests.

3. How we use information

We use collected information to:

• Provide, maintain, and secure the GrabYourClaw platform.
• Process subscriptions, billing, and account management actions.
• Provision and monitor runtime infrastructure for your assistant.
• Detect abuse, prevent fraud, and enforce our terms.
• Respond to support requests and improve product reliability.

4. Legal bases

Where required by law, we process personal data based on one or more legal grounds: fulfilling a contract with you, legitimate business interests, your consent, and compliance with legal obligations.

5. Data sharing

We do not sell personal data. We may share data with:

• Service providers that support hosting, authentication, payments, and analytics.
• Law enforcement or regulators when required by law or valid legal process.
• A successor entity if Ordinity is involved in a merger, acquisition, or asset transfer.

6. Data retention

We retain data for as long as necessary to provide the service, meet legal obligations, resolve disputes, and enforce agreements. We may delete or anonymize data when it is no longer needed.

7. Security

We use reasonable technical and organizational safeguards to protect data. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.

8. International data transfers

Your data may be processed in countries other than your own. Where applicable, we take steps designed to provide appropriate safeguards for cross-border transfers.

9. Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict your data.

You may also have rights to object to processing or request data portability. To exercise any available right, email vaibhav@ordinity.com.

10. Children's privacy

GrabYourClaw is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

11. Changes to this policy

We may update this Privacy Policy from time to time. Material updates will be reflected by updating the effective date above.